Terms & Conditions
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern amiewolfenden.com relationship with you in relation to this website.
The term “amiewolfenden.com” or “us” or “we” refers to the owner of the website.
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We must receive full payment for all goods before your order can be accepted and shipped. Once payment has been received we will confirm that your order has been accepted by sending a confirmation email to the email address provided by yourselves at time of order. This then becomes a legally binding contract between us. ("yourself" the customer and "us" amiewolfenden.com).
Making a purchase at amiewolfenden.com is simple. Add all the desired items into your shopping basket. Once you have done so and are happy with your order click checkout. This will direct you to the secure payment page where you will be asked to provide the relevant shipping and payment details. Once you have placed your order, payment will be taken and you will be given an order number. A confirmation of your order will also be sent to the email address you provided at the time of purchase. Amiewolfenden.com collects customer information, such as name, email address and postal address in order to fulfil any orders placed. All information is held securely on a private platform.
All major credit and debit cards are accepted, plus payment through PayPal and Shopify.
We take great care to ensure the item descriptions and specifications are correct when preparing the content of this website.
Every effort is made to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
All prices on our website are accurate at the time of publication. Prices are in UK pounds sterling (£).
@amiewolfenden.com is a UK based, handmade to order clothing brand. Every single product available on my website is produced from scratch from my little studio. Once your order is confirmed through the website, I am unable to cancel or make any amendments to your order from the point of order confirmation. Please double check that all the information you have selected (for example size, fabric colour, address details) are all correct before you submit.
All products are handmade to order.
Due to each product being handmade to order I am unable to offer a refund. However, if you have changed your mind I am able to offer an exchange for store credit. Please complete the contact form if you wish to notify me of your exchange. All products that you wish to exchange must be received at my return address no later than 14 calendar days from the date you placed your order, in the original packaging, (including any tags, hygiene strips) and in the same condition that you have received it. Please note shipping charges will be deducted from the credit note amount and return postage will also be responsible by you, the customer. Please keep your receipt safe until I have physically received your return back for the exchange just in case your return goes missing for some reason. You will need your proof of postage to complete a claim with the postal company if this happens. Exchanges will not be accepted if there are any signs of wear, smelling of perfume or make up marks present. Once your parcel has been received the entire exchange process must be completed within 28 days of your original order date. If you return the parcel after the 14 calendar day window, unfortunately I will not be eligible to exchange and your product will be returned to you at the address of your original order.
Your store credit issued will have a 12 months expiry date from the date you placed your order. Once your exchange has been actioned you will receive an email confirming this with your store credit information included.
Please note that SALE items are none exchangeable.
All orders are thoroughly inspected before they are posted out to you. If in the event an item arrives with you faulty, you have 24 hours of receipt to report this via the contact form on my website - subject section please insert 'faulty item'. I will not be held responsible for faults reported after the 24 hour period of receiving. Photographic evidence will also required. If the product is to be found faulty I will aim to send out a replacement when possible. In some cases I may need you to return the faulty/damaged product back to me, so please do not dispose of any faulty items unless advised to do so by me.
Brexit - From the 1st January 2021, orders placed from an EU country may be subject to an import duty/customs fee charge. If you are contacted by the courier regarding a customs fee charge, the charge must be paid by yourself to enable the release and delivery of your parcel. I will not be held responsible for this charge.
I will not be held responsible for this charge.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Under the criminal law, certain uses of copyright, registered designs or trade mark, without the owner's permission can amount to a criminal offence. These are often referred to as piracy, for a copyright infringement, intentional copying for registered designs, and counterfeiting, for a trade mark infringement.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without our consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.